Personal information collected via online forms
This privacy policy sets out how the National Trading Standards Scams Team uses and protects any information that you give the National Trading Standards Scams Team when you use the Friends Against Scams website.
The National Trading Standards Scams Team is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The National Trading Standards Scams Team may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- location information such as town and county
- email address
- business / organisation information
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional and general Friends Against Scams information emails about the initiative using the email address which you have provided. You can unsubscribe at any time.
- For contact to fulfill the various Friends Against Scams supporting roles.
To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address FriendsAgainstScams@surreycc.gov.uk and we will deal with your request.
Where we ask you for personal information through an online form, this information will only be used for the purpose indicated and it will be held in a secure manner.
It will not be used for any other purpose without your permission and will be kept in line with our data retention policy. If you withdraw your consent your personal details will be removed from the system but your name will be on file depending on the project up to a maximum of the current year plus six, where it will then be anonymised. If you do not withdraw your consent your details will remain on file for the juration of the project. If you are concerned about providing your personal information online please email us at friendsagainstscams@surreycc.gov.uk and we will arrange alternative means for you to provide this information.
Your information will not be shared with any external bodies, except in certain circumstances your local trading standards service, if this is applicable to the role you have consented to. Your information will not be subject to any automated decision making. Your personal data will not be processed outside of the UK and EU.
For further information on how we process your data, please see the Surrey County Council Privacy Policy -
https://www.surreycc.gov.uk/council-and-democracy/your-privacy. The Data Protection Officer (DPO) is Heidi Judd, the DPO Leads on organisational compliance with data protection and privacy regulation for ESCC, SCC and BHCC. corporateig@surreycc.gov.uk
The following privacy notice applies to data held through the functional work of the National Trading Standards (NTS) Scams Team (not relating to Friends Against Scams) https://www.surreycc.gov.uk/council-and-democracy/your-privacy/our-privacy-notices/national-trading-standards-scams-team
To view the Scam Marshal privacy policy, please visit: https://www.surreycc.gov.uk/council-and-democracy/your-privacy/our-privacy-notices/national-trading-standards-scams-team-scam-marshal
Call Blocker Policies
To view the call blocker privacy policy, please visit: https://www.friendsagainstscams.org.uk/callblocker-privacy-policy
To view the call blocker wellbeing privacy policy, please visit: https://www.friendsagainstscams.org.uk/checkoutsurvey
Email is not a secure method of communication because the text may be intercepted by third parties. Please do not include any sensitive or private information in your email correspondence with us.
Use of IP addresses
Every computer has its own individual IP address, identifying it in the same way as a telephone number identifies your phone line.
We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable. This means that while your use of the website will be logged you will remain anonymous to us.
Use of cookies
A cookie refers to a text file which is stored on a user's hard drive and is used to identify that user when they revisit a website. A common use of cookies is to store information entered into a form so it does not need to be re-entered on subsequent visits. You can view our Cookie Policy here: https://www.friendsagainstscams.org.uk/cookie-policy
External Links
This site contains links to other sites. Friends Against Scams is not responsible for the privacy practices or the content of these sites. See the 'Linking from our site' section below for further information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
Contacting us
If you have any comments or questions about the accuracy of information on this site please contact friendsagainstscams@surreycc.gov.uk.
If you have any concerns or questions about how your personal information is handled please contact Surrey County Council's Data Protection Officer by emailing corporateig@surreycc.gov.uk
If you have any queries about the information we hold about you please contact Surrey County Council https://www.surreycc.gov.uk/your-council/your-privacy
About this site
All material on the Friends Against Scams website is the copyright of the National Trading Standards Scams Team unless otherwise stated. It may be used only with the written permission of the team.
Email friendsagainstscams@surreycc.gov.uk if you have any questions about copyright material on our website.
The National Trading Standards Scams Team does not object to the use of material which is included on the website for personal or educational use, or private research. However, please note that the National Trading Standards Scams Team logo is trademarked and therefore cannot be used without permission from the team. Use for commercial purposes is not authorised unless a licence is first obtained from the National Trading Standards Scams Team. Material includes but is not limited to text, photographs, icons and art work.
Copyright for contribution
Where you submit any contribution to the National Trading Standards Scams Team (including but not limited to photographs or text) you agree to grant the National Trading Standards Scams Team a royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, perform, play and exercise all copyright with respect to your contribution worldwide.
The National Trading Standards Scams Team is also granted the right to incorporate your contribution in any other works in any media known or later developed for the full term of any rights that may exist and in accordance with privacy restrictions set out in the Surrey County Council privacy policy. If you do not want to grant the National Trading Standards Scams Team or Surrey County Council the rights set out above, please do not submit your contribution.
By submitting your contribution to the National Trading Standards Scams Team or Surrey County Council, you guarantee that your contribution is:
- your own original work and that you have the right to make it available to the National Trading Standards Scams Team or Surrey County Council for all purposes specified above.
- not defamatory and does not infringe any law.
You will indemnify the National Trading Standards Scams Team or Surrey County Council against all legal fees, damages and other expenses that may be incurred by the National Trading Standards Scams Team or Surrey County Council as a result of your breach of the above guarantee.
Our policy is to respect and protect the privacy of anyone who visits the Friends Against Scams website.
Terms and conditions
In accessing the Friends Against Scams website you agree not to:
- get or attempt to get unauthorised access, in any way, to the website or computer systems of our or any of our partners' networks
- access, change or spread internal data which you have accessed through our network
- upload or distribute, in any way, material or files containing viruses, 'trojan horses', 'worms' or other harmful software
- upload files that contain data, information or software not licensed to or owned by you, or collect information about others without their agreement (such as names and addresses)
- publish, post or otherwise spread false, infringing, offensive, indecent, obscene or other unlawful or objectionable material
- use a false or unauthorised name, identity or email address, impersonate another person or try to mislead others as to the identity or origin of any documents or messages
- sell or make any commercial use of the content of the website
- interfere with the website or do anything which may affect its operation
- make false claims as to the origin or ownership of material contained in files made available through the website
- use the website or material taken from the website to harass, threaten, stalk, abuse, or otherwise violate the rights of others, including rights of privacy.
The National Trading Standards Scams Team has the right to prevent you from accessing the website where we consider that you are not following the above conditions.
Disclaimer
The National Trading Standards Scams Team uses reasonable efforts to include and update information on this website but it is unable to confirm its accuracy or completeness. You should not assume that this website is error-free. The National Trading Standards Scams Team will not be responsible for errors or omissions in this website or other documents which are referenced by, or linked to, this website.
This information should not be relied upon as sole substitute for formal advice from the originating bodies or departments of Surrey County Council and its partners.
The National Trading Standards Scams Team will not be held liable for any special, incidental, indirect or consequential damages of any kind including those resulting from loss of use, data or profits, whether or not advised of the possibility of damage and on any theory of liability arising out or in connection with the use of or performance of this website or other documents which are referenced by or linked to this website.
The National Trading Standards Scams Team attempts to ensure the accuracy of material and to test it on various platforms. But the National Trading Standards Scams Team does not guarantee that any of its contents is virus-free. You must take your own precautions as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
Linking to our site
You are welcome to link to the Friends Against Scams website. We would appreciate being informed of any link to our site. Please contact friendsagainstscams@surreycc.gov.uk
The National Trading Standards Scams Team receives many such requests, and retains the right to withdraw this permission without explanation or notice if in our judgement use of such links is excessive or inappropriate.
Links made to the Friends Against Scams website should not infer any endorsement or partnership by the National Trading Standards Scams Team of that site and its services or products, where such an agreement is not applicable.
Reciprocal links cannot be guaranteed due to the number of requests we receive to link to external websites.
Linking from our site
The Friends Against Scams website contains links to websites operated by other parties. Although we look at all sites carefully to assess their reliability and content, we are not responsible for the reliability or content of the websites and do not necessarily endorse the views expressed within the websites or any association with their operators.
We are not responsible for updating the websites. We cannot guarantee that the links will work all the time, and we do not have any control over the availability of the linked pages.
The National Trading Standards Scams Team usually includes links to other websites that conform to one or more of the following criteria:
- being directly related to the work we do
- belonging to partner organisations
- government websites
- specific page or pages of information or a document that offers more detail relating to content on our website.
- Mailchimp is used for the following newsletters: Friends Against Scams Newsletter, SCAMbassador newsletter and the Scam Alert and data is processed in line with their privacy policy - https://mailchimp.com/legal/privacy/
- news articles about scams
In relation to requests for links, the editor's decision will be final.
If you require this information in Welsh, please contact the team at friendsagainstscams@surreycc.gov.uk
