Countering the fraud threat: A law enforcement response

 - Deputy Commissioner Nik Adams - City of London Police

 - Deputy Director Nick Sharp - National Economic Crime Centre

Q: Will intelligence be obtained from Trading Standards departments or only from direct reports from the public? If consumers haven't reported to you are they to be directed to you by Citizens advice or by us to make sure you get the intel?

A: The  new system will allow members of the public to report both allegations of crime and information through both the call centre and online reporting tool. All information received in this manner will then subject to National Intelligence Model (NIM) Compliance gatekeeping, including source protection and grading before being made available for analysis, decision making and problem solving. 

Any organisation like Trading standards, can provide intelligence that has already been through the NIM compliance (or other accepted information management processes) through the online reporting tool or disseminated in accordance with the relevant grading between intelligence databases.

Q: Will Police Scotland be engaging with report Fraud as I believe they were not involved with Action Fraud?

A: Whilst Police Scotland will not be part of the new service at launch, they are projected to join some time in 2026.

Tackling scam and Nuisance calls

 - Richard Clarke - NTS Scams Team

 - Oliver Brooks-Stephenson - NTS Scams Team

Q: What is the contact number to report scam telephone numbers to?

A: Call 0300 1235 488 or email [email protected]

Q: Are you receiving scam telephone numbers from the banks?

A: We are not currently receiving intelligence on phone numbers from the banks.