Why Telco Staff Matter
Below are some examples of how fraud impacts the telecommunication industry.
(Click on the cards below for more information)
Frontline Staff
Frontline staff are key because you can see the warning signs first when interacting with customers over the phone, as well as facilitating high risk actions such as SIM Swaps etc, and you are able to spot unusual activity and any early warning signs.
Vulnerabilities
Criminals attempt to access customer accounts and devices.
They also attempt to access One-Time Passwords (OTP) /Authorisation Codes (OTAC) through trusted communication channels and social engineering.
Fraud Impacts
Fraud causes financial loss to companies and their customers.
It also leads to customer harm and distress, which can lead to reputational risk.
Fraud Types
The main types of fraud that affect Telcos are:
- Identity Theft
- Account Takeover
- Telco impersonation
- SIM Swaps