Who uses this Legislation?
The example scenarios in the previous section demonstrated the various agencies who use the legislation to help protect scam victims. To summarise:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Trading Standards Officers can use this legislation to help protect a consumer’s rights when a trader has not provided the required information, added additional charges without the consumer’s consent or the consumer has entered into contracts and wishes to know their rights of cancellation.
This legislation is particularly helpful when addressing doorstep scams in which consumers have consented to contracts "off premises", often under some form of duress.
The Care Act 2014:
Adult Social Care will normally process an initial referral relating to a concern of abuse and determine if the case will trigger a Safeguarding Enquiry.
Depending on the circumstances of the case varying agencies such as Trading Standards and the Police may be included in order to achieve the best outcome for the individual.