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Practitioner eLearning

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Chapter 1 - The Scale of the Problem

Who are the National Trading Standards Scams Team?


The NTS Scams Team work in partnership with local authorities, partner agencies and Government departments in order to help protect and identify people that may have become victims of scams. The NTS Scams Team is overseen by National Trading Standards and works across England & Wales.

The aims of the NTS Scams Team are to (click)...

  • IDENTIFY victims of scams
  • INTERVENE and protect victims from further victimisation
  • INVESTIGATE criminal activity
  • INFORM local authorities and agencies on how to work with and support scam victims
  • INFLUENCE people at local, regional and national levels to TAKE A STAND AGAINST SCAMS

The NTS Scams Team identifies...

...people that may have been victims of fraud and scams and shares this information with local trading standards teams.


Scam victims are not always aware that they are being coerced. We call these people the "silent victims" of scams. The trading standards team then carries out an intervention and tries to ensure that the appropriate support is put in place for the victims and provides feedback to the NTS Scams Team.

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The NTS Scams Team also provides...

...training and support to officers/partners through initiatives such as our scams toolkits, Friends Against Scams sessions, conferences and our Knowledge Hub pages.


Please see the resources section which has links to our toolkit and Knowledge Hub pages. You will also find a list of the current initiatives the NTS Scams Team are running that can help raise awareness and provide support to scam victims.

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