Where To Get Help

Spotted a Scam?

Extra Help

In this section you will find contact details and links to websites that can help further in relation to all types of scams. You can use this information to talk to your family and friends, report scams to the relevant authority and to access advice and guidance.

initial reporting and advice

If you have made a payment in response to a scam, contact your bank as soon as possible as they may be able to recover some of your money and will refund you in certain circumstances.

If you or someone else is in immediate danger because of a scam (for example, being threatened by an aggressive doorstep caller), call the Police on 999.

england and wales

REPORT: Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber-crime where you should report fraud if you have spotted a scam or have been scammed, defrauded or experienced cyber-crime.

You can visit the website (www.actionfraud.police.uk) or call Action Fraud on 0300 123 20 40.

ADVICE: Citizens Advice Consumer Service

Citizens Advice Consumer Service can offer support if you or someone you know has been scammed. They will give you advice on what to do next.

You can visit the website (www.citizensadvice.org.uk) or call Citizens Advice Consumer Service on 0808 223 1133 or 0808 223 1144 for a Welsh-speaking advisor.

Scotland

REPORT: Police or Advice direct scotland

Call Police Scotland on 101 or contact Advice Direct Scotland on 0808 164 6000 or on their website (www.advice.scot).

ADVICE: Scotland’s Citizens Advice Helpline

You can call Scotland’s Citizens Advice Helpline on 0800 028 1456, Monday to Friday 9am to 5pm.

 

Northern Ireland

REPORT: Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber-crime where you should report fraud if you have spotted a scam or have been scammed, defrauded or experienced cyber-crime.

You can visit the website (www.actionfraud.police.uk) or call Action Fraud on 0300 123 20 40. 

ADVICE: Consumerline

Consumerline helps you avoid scams, dodgy deals, make a complaint and stay informed with consumer law. Contact Consumerline on 0300 123 6262.

Mail & Telephone Preference Service

To reduce the amount of junk mail you receive register for free with the Mail Preference Service.

The Mailing Preference Service (MPS) is a free service to enable consumers to have their names and home addresses in the UK removed from lists used by the industry.

Register on the MPS website (www.mpsonline.org.uk) or by calling 0207 291 3310.

To help stop marketing phone calls register for free with the Telephone Preference Service.

The Telephone Preference Service (TPS) is a free service. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make calls to numbers registered on the TPS unless they have your consent to do so.

Some scams pose as the TPS and may contact you requesting you to renew your TPS registration at a cost. Remember the TPS is a free service and any call trying to charge you for it is a scam.

Register on the TPS website (www.tpsonline.org.uk) Contact the TPS on 0345 070 0707.

Age UK

Age UK run a freephone service offering advice and information on money, care and health. Your local Age UK may offer scams support for people in your area.

You can visit the website (www.ageuk.org.uk) or you can call Age UK on 0800 055 6112.

Additionally if you feel comfortable you could approach them yourself.

When talking to them, here are some suggested guidelines that you could follow:

  • Spend time listening to the individual; do not judge them.
  • Present them with different options, but allow and encourage them to make their own choices.
  • Refrain from getting frustrated, interrupting them or finishing their sentences.
  • Don't force the issue, it's important to remember that scam victims might not always be receptive to talking about their experiences.
  • Sign up to be a Scam Marshal. Click here for more information.

Anyone can be the victim of a scam, however some people are more vulnerable to scams and criminals will use this to their advantage.

People living with a cognitive impairment such as dementia, may be particularly vulnerable because they may be less able to distinguish a scam from legitimate contact. Criminals also appear to be targeting people with memory problems specifically because they know they may not remember being scammed before.

That’s why a new guide has been produced: Are you or your loved ones being targeted by scams? Help to manage finances and avoid scams for people at risk and those who support them.

This guide has been prepared by the National Trading Standards Scams Team and the National Centre for Post Qualifying Social Work and Professional Practice at Bournemouth University, working in partnership with Lloyds Bank, Halifax and Bank of Scotland.

The guide provides information to individuals and their loved ones to help protect them from scams. It suggests measures that can be put in place to help prevent criminals from making contact, such as the use of call blockers and the mail redirection service. It also provides information on managing finances to reduce the risk of scams, such as implementing a Lasting Power of Attorney.

Download the guide here.