Impersonation Scams
A way to combat this is by offering the homeowner a chance to have a neighbour or friend in the house during your work visits to make them feel safer, workers can always come back later when a friend has arrived for the homeowner. Also, make sure your staff always carry work ID on home visits.
Theft of Gas & Electricity
A way to combat this is by advising your customers to be wary of untrusted people accessing their gas/electricity meter and only allow legitimate utilities workers near it, not even neighbours or friends.
Winter Fuel Allowance Scams
Make sure that vulnerable customers know that if they are eligible, it will be granted to them automatically and that they do not need to apply, so to never engage if they receive an email or call asking them to apply for the service. Also, they should always check the sender and never share personal information.
Compensation Advanced Fee/Clairvoyant mail Scams
A good way to combat these mail scams is to make sure never to reply to them. If you have a customer who is overwhelmed with the amount they receive, you can find out about the Scam Marshal initiative on the 'Innovation' page in this Chapter.