Digital Switchover Scams
Make sure your customers know that their provider will never ask them to pay to switch over, their internet won’t be disconnected, and that if your customer relies on their landline phone e.g. remote area (no/poor mobile system), their provider must provide them with a resilient solution.
Spray Foam Installation Scams
Some advice for customers to stay safe from this scam is to make sure they know not to deal with cold callers, if they are not looking for spray foam installation then they should not click on links advertising it. Also, they should beware of new members in chatrooms on social media advertising services such as this, if they do need it then make sure to do research from trusted sources.
Green Energy Scams
Customers should beware of new members in chatrooms on social media advertising services such as energy saving devices, if they do need it then make sure to do research from trusted sources. Remind them to never trust cold callers or unexpected doorstep visits.
Bill Support Scheme Scams
As utility companies, your trusted branding needs to be clear on any communication with customers as people are afraid of scams. Ask your customers to always contact their utility providers on the number on their most recent bill if they need support paying their bills.