Visiting Victims
When looking to carry out an intervention, a home visit to a scam victim is highly advisable as it will help to reveal the scale of the problem and allow you to look out for key victim indicators - for example, large amounts of scam mail or cheap products in the victim’s home. If it’s a doorstep scam victim you may see amateur work carried out on or around the property. Other indicators are listed in the resources section.
The First Meeting
Communication tips:
Try to explore the victim's situation without making them feel as if they're being judged. Use honest, simple and caring language which makes them feel as if they're being listened to, empathised with and taken seriously. If you make them feel comfortable, they are more likely to discuss what's happening.
Use open questions and allow the person to respond in their own time and at their own pace. Don't force them to talk about the issue - this could make them resistant to the whole subject.
By using informal language and engaging in small talk you can often gather a lot of information about the person and their situation without asking specific questions about the scams themselves. If they seem willing, encourage them to show you the letters, emails and any other documents that they have received.
Many repeat victims worry that their financial independence will be taken away from them. Consequently it is important to present each person with the facts, advice and possible support they can access but it is essential that you allow and encourage them to make their own choices.