Welcome to the National Trading Standards (NTS) Scams Team e-learning package. This training has been designed to give you a better understanding of scams and how to help those affected.


By the end of the training you will:

  • Have a better understanding of the scale of the problem
  • Have an understanding of criminal motivations and techniques
  • Have an understanding of the law and its application in relation to scams
  • Have developed techniques to use in order to help a scam victim
Please note that when using the term 'scams' this incorporates both mass marketing scams and doorstep scams.

In order to complete this training, it is assumed that you have already completed the Friends Against Scams awareness training and have a basic understanding of what scams are. If you haven’t yet undertaken this training, please do so now by following this link: Friends Training.