Practitioner E‑Learning

Welcome to the National Trading Standards (NTS) Scams Team Practitioner E-Learning.

This resource has been designed to assist professionals and practitioners who will be interacting with victims of scams, this includes but is not limited to; social workers, community nurses, volunteers and befrienders.

This e-learning will give you:

  • An understanding of the scale of the problem of scams
  • Insights into the behaviour of the criminals behind scams
  • Practical advice on how best to support a victim of scams
  • An understanding of the legislation that can be used to support scam victims and to prosecute the criminals behind scams

At the end of the e-learning you will be assessed on what you have learnt and be issued with a certificate.

Course Contents

Chapter 1:   Introduction
Chapter 2:   Chapter One - The Scale of the Problem
Chapter 3:   Criminal Behaviour
Chapter 4:   Legislative Framework
Chapter 5:   Supporting Victims