The Consumer Contracts Regulations 2013
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
These regulations relate to the information traders must provide to a consumer when selling a service or item, especially when the contract is made at a "distance" or "off premises". Contracts made at a "distance" relate to purchases such as those made on-line or over the phone. A contract made "off premises" relates to face to face contracts that are made, for example in someone's home as opposed to a shop. Please note that these regulations only apply to contracts made on or after the 13/06/14.
Key Points:
If you enter into a contract made at a "distance" or "off premises" you are entitled to cancel the order 14 days from the time you receive the goods and can cancel a service 14 days from the time you enter into the contract.
For goods or services purchased at a "distance" or "off premises" the trader must provide key information. This information includes the total price or how the price will be calculated if in the form of an ongoing contract; a description of goods / services to be received; when the goods or service will be provided; how payment should be made and contact information for the trader such as their business address and contact details.