Welcome to the National Trading Standards (NTS) Scams Team's interactive training for staff and organisations within the telecoms sector including service providers, communication providers, mobile network operators, and virtual network operators.
This short module helps frontline teams recognise possible fraud, respond with empathy, collect key information, and escalate concerns appropriately. Taking these steps not only supports customers but also helps to safeguard your organisation.
By the end of the training, you will:
- Gain a better understanding of the scale and impact of fraud.
- Learn to identify scams that may affect both our organisation and customers.
- Understand how to stop these scams from impacting customers and recognise the ways in which victims can be affected.
- Develop practical techniques to support customers who have become scam victims, including using appropriate and effective language.