Language
Criminals often start off by appearing helpful, charming, and friendly, but they quickly become persuasive, threatening, persistent, aggressive, and intimidating to get what they want.
Adding Pressure
Criminals look to create a sense of pressure, urgency and worry. This is because when a victim’s emotions are high, they’re easily influenced and make decisions they may not usually make.
Impersonation
Criminals often impersonate legitimate Telco staff over the phone to sound trusted to coerce victims into handing over personal details, or to convince staff of other teams to take actions on a customers account. They do also impersonate customers over the phone to achieve account takeover etc.
Preying on Vulnerability
With an ageing population, cost of living crisis and mental health epidemic, criminals are taking advantage of these vulnerabilities, and there is a scam out there for everyone. Be aware that telco fraud can affect anybody though, not just those in a vulnerable state.