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Chapter 1 - The Customer Impacts Of Scams And Fraud

Stats Around Scams And Fraud

Scams and fraud cost the UK economy £5-10 billion a year

People defrauded in their own homes are 2.5x more likely to go into care within a year

73% of UK adults have been targeted by scams

35% of UK adults have had money stolen

The average victim has had over £3000 stolen, 5 times the average weekly household spend

Neurodivergent individuals are 50% more likely to become a victim of a scam, and people lacking financial literacy are twice as likely to become a victim

Only 5% of scams are reported to the relevant agencies, with 40% of victims not telling their bank and 70% not telling friends, family members or even the organisation being impersonated

46% of victims are left to feel angry after becoming a victim, 40% of victims feel stupid after becoming a victim and 38% of victims feel embarrassed after becoming a victim

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