Scam Marshal Resources

Welcome to your Scam Marshal Resource page. Here you will find all the information that you need to help in your local community.

If you are a Scam Marshal and would like to remove yourself from the scheme, please write to NTSST, FREEPOST, MAIL MARSHALS or use the contact form here with your request.

Please note that the Scam and Nuisance telephone log has now been retired (Jan 2023), The decision was made because the team now receive intelligence from other sources. More information on how to prevent this type of call can be found in the below booklet 'How to avoid scams'.

Report a suspicious phone call

If you've lost money or have been hacked as a result of responding to a scam phone call, you should report it:

In England, Wales or Northern Ireland, visit www.actionfraud.police.uk or call 0300 123 2040.
In Scotland, report to Police Scotland by calling 101.

Scam Marshal Pack

Scam Marshal Leaflet

Scam Marshal Partner pack

Scam Marshal Poster

Extra Help

In this section you will find contact details and links to websites that can help further in relation to all types of scams. You can use this information to talk to your family and friends, report scams to the relevant authority and to access advice and guidance.

Calling all Scam Marshals

The National Trading Standards (NTS) ScamsTeam have had a request from a media company for a Scam Marshal to appear in an online interview. They are looking for someone who has previously been a victim of a scam and want to share their story to help raise awreness.They are particulatly interested in how the Scam Marshal scheme has helped them learn and understand more about scams, helping them to avoid and spot future scams.

If you would like to be considered for this interview then please contact adam.carter@surreycc.gov.uk with a brief outline of your past experiences involving scams and how the Scam Marshal scheme has helped you.

Mail & Telephone Preference Service

To reduce the amount of junk mail you receive register for free with the Mail Preference Service.

The Mailing Preference Service (MPS) is a free service to enable consumers to have their names and home addresses in the UK removed from lists used by the industry.

To help stop scam phone calls register for free with the Telephone Preference Service.

The Telephone Preference Service (TPS) is a free service. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make calls to numbers registered on the TPS unless they have your consent to do so.

Some scams pose as the TPS and may contact you requesting you to renew your TPS registration at a cost. Remember the TPS is a free service and any call trying to charge you for it is a scam.

Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber-crime where you should report fraud if you have spotted a scam or have been scammed, defrauded or experienced cyber-crime.

You can visit the website (www.actionfraud.police.uk) or call Action Fraud on 0300 123 20 40.

Citizens Advice Consumer Service

Citizens Advice Consumer Service can offer support if you or someone you know has been scammed. They will give you advice on what to do next.

You can visit the website (www.citizensadvice.org.uk) or call Citizens Advice Consumer Service on 0808 223 1133.

For consumers in Scotland, the Citizens Advice Direct number is 0808 164 6000

The Police

If you encounter a person carrying out a doorstep scam and their behaviour is threatening then you can call the emergency services for immediate support. Beware of calls claiming to be from banks or the police asking you to move money, always call your local police if you receive one of these calls.

You can call the emergency services on 999

You can call your local police force on 101

Or visit the website www.police.uk

Age UK

Age UK run a Freephone service offering advice and information on money, care and health. Your local Age UK may offer scams support for people in your area.

You can visit the website (www.ageuk.org.uk) or you can call Age UK on 0800 055 6112.