Resources Continued
The Mailing Preference Service: This service allows people to have their names and home address’s removed from mailing lists used by the postal industry. This service normally takes up to four months to become effective but once registered the amount of unwanted mail should start to reduce. Contact 0207 291 3310 or visit www.mpsonline.org.uk.
The Opt Out Service: To opt out of receiving unaddressed mail that is delivered by Royal Mail consumers can sign up to this service. Please be aware that this will only apply to mail that is unaddressed. If a letter is addressed, even using a generic term such as to the occupier, Royal Mail are legally obliged to deliver it. Contact 03457 740740 or email [email protected].
Friends Against Scams- Its aim is to educate and empower communities to Take a Stand Against Scams by being able to identify a scam and help them safeguard themselves and others from scams and the criminals behind them.
Scam Marshal Scheme-The Scam Marshal scheme allows a mail scam victim to collect scam mail they have been receiving and send it to the NTS Scams Team. Not only does it support the team’s investigative work but also helps the scam victim fill the void left after responding to the criminal for so long.
Work Time Listening and Learning- Officers from Trading Standards hold dedicated training sessions at delivery offices across the UK to improve postal workers scams awareness so that they can identify scam mail that they may come across in the postal system.
If you would like any information, please contact the NTS Scams Team at [email protected]

