Practitioner E-Learning
Welcome to the National Trading Standards (NTS) Scams Team Practitioner E-Learning.
This resource has been designed to assist professionals and practitioners who will be interacting with victims of scams, this includes but is not limited to; social workers, community nurses, volunteers and befrienders.
Satrt Practitioner e-Learning
Providing support to fraud and scam victims
This toolkit will give you the tools to support victims of fraud and scams. The toolkit will:
- Help you understand what a victim of fraud or scam may be going through
- Help you develop techniques to support fraud and scam victims
- Give you examples of what to say and, just as importantly, what not to say to victims
Click here or on the photo to the left for the full report.
Extra resources
The NTS Scams Team recently commissioned an academic report to consider some of the techniques criminals use with victims of fraud, scams and financial abuse.
Click here to view the report.
Blog post with video
To view the blog post and video created by the National trading standards Scams Team following the report, please click here.
If you have made a payment in response to a scam, contact your bank as soon as possible as they may be able to recover some of your money and will refund you in certain circumstances. You can find more information by clicking here.
A short video created by the National trading Standards Scams Team following the report published in October 2022
E-Learning Content
Understanding The Scale of the Problem
An understanding of the scale of the problem of scams.
Insight into Criminal Behaviour
Insights into the behaviour of the criminals behind scams.
Understanding Legislative Framework
An understanding of the legislation that can be used to support scam victims and to prosecute the criminals behind scams.
Advice on Supporting Victims
Practical advice on how best to support a victim of scams.