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Chapter 2 - Spot: New and Emerging Scams

Emerging Scams That Affect Utility Providers

Here are some new and emerging scams that mostly affect utility companies and their customers. The next chapter will have information on how to combat these scams. 

(Click on the cards below for more information)

Digital Switchover Scams

Criminals are exploiting the digital landline switchover, claiming to be from legitimate companies and asking for money or personal information. They may warn recipients of potential landline or internet disconnection if they don't pay immediately or provide information

Spray Foam Installation Scams

Criminals may call up a customer and tell them that their spray foam needs removing in order to get a mortgage, or that the local council have advised this. This leaves homeowners with unsafe removal of spray foam installation, invalid paperwork and roof damage.

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Green Energy Scams

Criminals are selling products with supposedly large positive environmental impacts but not fulfilling the work, or the products are faulty. Examples of this would be installing fake solar panels, meter tampering for energy theft and bogus energy-savings devices. The criminals often impersonate legitimate utilities workers to sell these products.

Bill Support Scheme Scams

Criminals are targeting people with fake texts and emails promising energy bill support, often requesting personal or financial details to steal them. Unfortunately, energy companies could suffer defamation due to this customer confusion.

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