Chapter 3 - Stop: How Can Utilities Help?

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Some utility companies have schemes in place to make it easier for their customers to feel safe, and to protect their staff from impersonation scams. Read below to find out more about these ideas, and perhaps think about implementing them into your own company to keep your staff and customers safe.

Make sure company workers carry ID

Suggest that they sign up as a Scam Marshal if they are receiving a lot of unwanted scam mail. This is a scheme ran by the NTS Scams Team where victims of mail fraud can send any unwanted scam mail to the team for free to help gather intelligence

Offering the homeowner a chance to have a neighbour or friend in the house during your work visits can make them feel safer, you can always come back later when a friend has arrived for the homeowner

Fitting Image Service is a good way to get clarification about who is at your door, especially for those who do not use online services. This is a scheme where customers can verify who is at their door

Password Priority Services Scheme allows a password to be set up on the consumers account that they can check the utility workers know when they are approached, an impersonator would not know that password

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