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Chapter 2 - Fraud Types Affecting Customers

How These Scams Affect Your Customers

Fraud and Scams affect people in different ways, but they are often detrimental to a victims health and mental wellbeing.

(Click on the cards below for more information)

Identity Theft

This scam means that customers will experience unauthorised debt, in some cases credit damage and a loss of trust in your company.

Account Takeover

This scam means that customers will encounter loss of service, unauthorised orders which can lead to identity theft, and cause a lot of distress.

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Telco Impersonation

This scam means that customers will experience financial loss, loss of control over their account and emotional distress from being manipulated.

Sim Swap

This scam means that customers will encounter immediate loss of service and phone number control, takeover of other accounts such as bank accounts resulting in large sums of money potentially being stolen.

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