Practitioner E-Learning

Welcome to the National Trading Standards Scams Team (NTS Scams Team) Practitioner E-Learning.

This resource has been designed to assist professionals and practitioners who will be interacting with victims of scams, this includes but is not limited to; social workers, community nurses, volunteers and befrienders. The E-Learning will give you an understanding of the scale of the problem of scams, an insight into the behaviour of the criminals behind scams, an understanding of the legislation that can be used to support scam victims and to prosecute criminals behind scams, and practical advice on how best to support a victim of scams.

At the end of the E-Learning you will be assessed on what you have learnt and be issued with a certificate.

    Course Contents

  • Introduction
  • Chapter One - The Scale of the Problem?
  • Chapter Two - Criminal Behaviour
  • Chapter Three: Legislative Framework
  • Chapter Four: Supporting Victims