Contents    

Chapter One: What's the Problem?

• • • Understanding the scale of the problem
    • What is the function of the National Trading Standards Scams Team
    • Criminal Activity

Chapter Two: Criminals

• • • Tactics used by criminals

Chapter Three: Legislative Framework

• • • Legislation that works to protect fraud and scam victims
    • Who uses the legislation?
    • Importance of a multi-agency approach

Chapter Four: Victims

• • • How to make contact with the victim
    • Visiting victims
    • Further support and practical tips