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Chapter 4 - Prevent: Advice for Utility Companies

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Chapter 4 - Knowledge Check

Which of these is a phrase we do not want to use when talking to/about a scam victim?

Become a victim of scams

incorrect

Unlucky! This is a perfectly okay phrase to use as it does not put blame on the victim

Had money stolen

incorrect

Try again! This is a good phrase to use as it implies that a criminal was at fault, instead of 'lost money' which implies the victim was at fault

Fell for it

correct

We should try not to say a victim 'fell for it' as that puts the blame on them

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True or False? A criminal tries to put the victim into a 'hot state'

True

correct

A criminal will try and put their victim into a 'hot sate' by applying pressure tactics to make their decision making weaker in that moment

False

incorrect

Unlucky! A criminal will try and place the victim into a hot state

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Is it okay to put the blame onto a person who has been scammed?

Yes

incorrect

Try again! Using phrases that place the blame onto a victim can be very harmful as most victims feel embarrassed and blame themselves. We need to use language that does not blame them, so try not to use 'fell for it', 'scammer' 'lost money' and 'too good to be true' as these all put blame on the victim

No

correct

We should always use language that puts the blame on the criminal. Some examples for you to remember are 'become a victim of scams', 'criminals', 'had money stolen' and 'hot state'.

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