Only let legitimate utility workers near the meter

Customers should only let utility staff or themselves access their gas or electricity meter as theft of gas/electricity can be fatal

Allow their neighbours/friends to access their meter

Try again! Customers should not let anyone who isn't a utility worker near their meter

Don’t ensure your staff carry ID when doing home visits

Unlucky! Always make sure your staff carry ID with them to make sure your customers know they can trust them to access their meter

True

Unlucky! Spray foam installation scams can definitely be dangerous and detrimental to the home

False

These scams can be dangerous and lead to fires and ventilation issues in the home

Maintaining regular contact with the victim

Try again! This is in fact good advice as the scam victim may feel isolated and alone after having money stolen from them, so they need their loved ones support

Get frustrated and try to make their loved one ‘see sense’

Victims need support, not shaming from their loved ones so the loved ones should try and be supportive and not put blame onto the victim

Allow their loved one to make their own decisions regardless of the friend/family’s own views

Unlucky! This is in fact good advice as it makes sure the victim still feels empowered to make decisions for themselves, which can speed up the healing process