Impersonation scams

Unlucky! Criminals may impersonate utility staff to gain access to a victim's house either to steal from or threaten a victim

Romance fraud

Whilst romance fraud is very serious, it does not have a direct link to utility companies. However, if you encounter a customer who has been a victim of romance fraud, encourage them to talk to someone about it

Winter fuel allowance scams

Try again! Winter fuel allowance scams are definitely a scam that affects utility companies, as criminals can email customers with your branding asking for the customers details to 'sign them up' for the scheme

True

Scam victims often receive multiple phone calls a day from criminals as their details will have been shared around from organised crime group to organised crime group

False

Unlucky! Whilst it is not always the case, more often than not if you are a victim of a scam, criminals will target you again and again after that

Self-neglect

Correct! A lot of scam victims often blame themselves and experience self-neglect

Confidence

Unlucky! Whilst not always the case, a scam victim is very unlikely to appear confident as they have just been a victim of a crime and often feel ashamed and embarrassed 

Happiness

Try again! Research shows that scam victims often feel ashamed, angry at themselves and embarrassed