Call Blocker Privacy Policy

Privacy Policy

National Trading Standards Scams Team - Call Blocking project - Privacy Notice


  • Name of service – National Trading Standards Scams Team
  • Directorate - Highways, Transport and Environment
  • Date of issue – September 2019
  • Last reviewed – April 2023
  • Review date - April 2024


The reasons why we use your personal data

Purpose / function of the service

This privacy notice applies to the functions of the National Trading Standards (NTS) Scams Team service for the purposes of providing consumers with free call blocking units to stop scam and nuisance phone calls.

What processing of personal data is undertaken by the specific teams or services?

The NTS Scams Team have secured funding to provide free call blocking units to help protect people in receipt of scam and nuisance phone calls.

NTS Scams Team will use this data for the purposes of supplying a free call blocking unit to those who the NTS Scams Team have received successful applications for, via the Friends Against Scams website:

The call blocking unit is called trueCall Secure+. The personal data of the applicant and/or the user of the unit is shared with trueCall, the supplier of the call blocking units. The personal data collected is by consent of the individual and if the individual isn’t applying the applicant is requested to gain consent of the person they are applying for.

The call blocking unit collects information of the phone numbers that have been blocked by the unit which are monitored by trueCall. The data collected is used to inform government agencies of any telephone numbers that are from potential criminals.

What information do we collect?

  • Name
  • Address
  • Phone number(s)
  • Email
  • Age (estimated if unknown)
  • Gender
  • Living status
  • Potential vulnerability e.g. mental health concerns such as Dementia, or bereavement (this is a yes or no question, specific vulnerabilities are not recorded)
  • Relationship of applicant to the person they are apply for
  • Financial loss from scam or nuisance calls
  • Volume of scams and nuisance calls

How we are allowed to use your personal data

Legal obligation or public task under the Local Government Act.


To receive a free call blocking unit, the consumer will have consented for personal data to be processed. The NTS Scams Team will provide information on what the consumer is agreeing to and why. If the NTS Scams Team has consent to use a consumer’s personal data, the consumer has the right to:
Access the information we hold on them
Erase the information
Object to information being processed
Requests to remove consent should be sent to NTS Scams Team at the following email address:

Who we share your personal data with

The supplier of the call blocking unit: trueCall

National Trading Standards Scams Team officers will have access to information that can identify you.

Automated decision making (when computers make any decisions about you)

No automated decision making will take place.

Personal data being sent or processed outside of the UK and EU

Your personal data will not be processed outside of the UK and EU.

Retention of data

Data will be retained for as long as consent remains valid up until the end of National Trading Standards Scams Team retention schedule.

Other information

For further information on our privacy notices, please see information and privacy.