Call Blocker Privacy Policy

Privacy Policy

National Trading Standards Scams Team - Call Blocking project - Privacy Notice


  • Name of service – National Trading Standards Scams Team
  • Directorate - Highways, Transport and Environment
  • Date of issue – September 2019
  • Review date – September 2020


The reasons why we use your personal data

Purpose / function of the service

This privacy notice applies to the functions of the National Trading Standards Scams Team service for the purposes of providing you with a free call-blocking unit to stop unwanted and scam phone calls.

What processing of personal data is undertaken by the specific teams or services?

The National Trading Standards Scams Team have secured government funding to provide free call blocking technology to help protect people in receipt of scam or nuisance phone calls.

National Trading Standards Scams Team may use this data for the purposes of supplying a free call blocker to those who have successfully applied online via the Friends Against Scams website:

The free call blocker is called trueCall Secure. The personal data of the applicant and/or the user of the unit is shared with trueCall, the supplier of the call blocking unit, and QubeGB, the engineer who installs the unit into your home. The personal data collected is by consent of the individual and if the individual isn’t applying the applicant is requested to gain consent of the person they are applying for.

The call blocking unit collects information of the phone numbers that have been blocked by the unit which are monitored by trueCall the company who make the call blocking unit. The data collected is used only for the duration of this project and is to inform government agencies of any telephone numbers that are from potential criminals.

What information do we collect?

  • Name
  • Address
  • Phone Number(s)
  • Email
  • Age
  • Gender
  • Living status
  • Potential vulnerability e.g. mental health concerns such as Dementia, or bereavement
  • Relationship of applicant to the person they are apply for
  • Financial loss from scam or nuisance calls
  • Volume of scams or nuisance calls
  • Questions in relation to how scam or nuisance calls make you feel
  • Wellbeing questions (optional participation)
  • Name and phone numbers of trusted callers.

How we are allowed to use your personal data

Legal obligation or public task under the Local Government Act.


To receive a free call blocking unit you will have consented for us to process your personal data. We will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to:
Access the information we hold about you
Erase the information
Object to information being processed
If you want to remove your consent, please contact us at the following email address and we will deal with your request.

Who we share your personal data with

The supplier of the call blocking unit: trueCall

The supplier’s engineer who installs the unit: QubeGB

The supplier of the Friends Against Scams website:

National Trading Standards Scams Team officers will have access to information that can identify you.

Automated decision making (when computers make any decisions about you)

No automated decision making will take place.

Personal data being sent or processed outside of the UK and EU

Your personal data will not be processed outside of the UK and EU.

Retention of data

Data will be retained for as long as consent remains valid up until the end of National Trading Standards Scams Team retention schedule.

Other information

For further information on our privacy notices, please see information and privacy.